Privacy and Security
Our Commitment to Privacy
At Raymond James (USA) Ltd., we recognize how important personal privacy is to you and to all of our clients. To provide the highest possible level of protection to you, we maintain standards designed to protect your privacy and prevent any misuse of your personal information. We have adopted the following principles and procedures which outline how we gather, protect and use personal information, and how we will hold ourselves accessible and accountable to you.
What is Personal Information?
"Personal information" is any information that identifies you as an individual and includes information with respect to your name, address, age, gender, income, marital status, finances, employment, trading history and website use information, together with your personal references and identification numbers (such as a social insurance number).
Why is Personal Information Collected?
Collecting and retaining personal information about you is essential to our ability to adhere to the "Know Your Client" rule. We also use personal information to protect and administer your accounts, records and funds; to comply with certain laws, regulations and regulatory policies; to help us improve our products and services offered to you and to understand your financial needs. The information we ask for depends on the products or services you request and in most cases is required by law or US securities regulatory bodies. For example, your social security number is required for products that earn investment income, in order to comply with the Internal Revenue Service's income reporting requirements. With your consent, we may also share your personal information where not prohibited by law, within the Raymond James group of companies, for the purposes of referring additional products and services to you.
Important Information About Procedures for Opening a New Account:
To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.
What Are Your Options?
It is always your choice whether or not to provide personal information or to consent to our obtaining personal information about you from third parties. In many cases you are free to refuse or withdraw your consent at any time. However, if you choose not to provide requested personal information or consents, we may not be able to provide certain or any products or services to you.
To clarify any questions you may have about providing personal information, please feel free to contact your Financial Advisor or the Raymond James Privacy Officer at the contacts set out in this policy. We will be pleased to explain your options and any consequences of refusing or withdrawing your consent.
Privacy on the Internet
We recognize that many clients may have some privacy concerns regarding our services on the Internet. We share your concerns and are committed to protecting the misuse of client information on the web.
You can contribute to the confidentiality of your personal information by not disclosing your designated username and password for access to your Raymond James online account to anyone. Furthermore, remember email over the Internet is generally unencrypted. Therefore, we recommend that you do not send us sensitive or confidential information by ordinary email, as email is generally not secure.
Our website may contain links to other websites. Always remember that when you click on to one of those links, you are contacting another website for which Raymond James has no responsibility or control.
Protection of Personal Information
There are several ways we strive to protect your personal information:
We maintain security standards and procedures to help prevent unauthorized access to confidential information about you. Our security standards and procedures are updated and tested from time to time to improve the protection of our information about you and to assure the integrity of our personal information.
We have procedures that limit employee access to personally identifiable information to those employees with a business need to know such information about you. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and training programs. We take appropriate measures to enforce employee privacy responsibilities.
Our suppliers and agents, as part of their contracts with Raymond James, are bound to maintain your confidentiality and may not use the information for any unauthorized purpose. When we provide information in response to a legal or regulatory inquiry or order, we ensure that the order is valid and we disclose only the information that is required - otherwise we will seek your consent prior to disclosing any information.
We retain your personal information only as long as it is required for the reasons it was collected or as required by law. The length of time we retain information varies depending on the product or service and the nature of the information. This period may extend beyond the end of your relationship with us but only for so long as it is necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your personal information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.
Your Access to Personal Information
You may request access to your personal information on record with Raymond James and information about Raymond James' use and disclosure of that information by contacting the Raymond James Financial Privacy Manager at 1-800-647-7378.
We will ask you for specific details such as branch and account number and we will respond to your request promptly. Please note that we may not be able to provide information about you from our records if it contains references to other persons, is subject to legal privilege, contains information proprietary to Raymond James, is too costly to retrieve, or cannot be disclosed for other legal reasons. Also, we do not maintain disclosure records for regular or routine actions.
Keeping Your Personal Information Accurate
Raymond James attempts to keep its records as accurate and complete as possible. You can help us maintain the accuracy of your information by notifying us of any changes to your personal information. If you find any errors in our information about you, let us know and we will make the corrections immediately and make sure they are conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.
Resolving Privacy Issues
If you have any questions about privacy and confidentiality - or any concerns about the way a request for personal information was handled, please contact the Raymond James Privacy Officer directly at the contacts listed above.